Poo Pickers

07887 871555

happy dogs in clean back garden with bright feel and flowers

Privacy Policy

PRIVACY POLICY

Last updated: 16 July 2026

This Privacy Notice explains how Clayton Hall Ltd trading as Poo Pickers (“Poo Pickers”, “we”, “us” or “our”) collects, uses, stores and protects your personal information when you use our services.

Clayton Hall Ltd is the legal company operating under the trading name Poo Pickers.

This Privacy Notice applies when you:

  • Visit our website at www.poopickers.co.uk, or any website operated by us that links to this Privacy Notice.
  • Request, book or use one of our services.
  • Contact us by telephone, text message, email, website form or social media.
  • Subscribe to a regular dog waste removal service.
  • Use any related dog walking or pet-care service offered by Poo Pickers.
  • Participate in promotions, competitions, surveys or other marketing activities.

Poo Pickers provides professional dog waste removal and related pet-care services. Our services may include initial garden clean-ups, scheduled waste removal visits, dog walking and other agreed pet-care services.

We may use automated emails or text messages to provide booking confirmations, appointment reminders, “on the way” notifications, service updates and payment information.

We do not currently provide a mobile application.

Reading this Privacy Notice will help you understand how we use your personal information and the choices available to you.

Clayton Hall Ltd is responsible for deciding how and why your personal information is processed and is generally the data controller for the personal information described in this Privacy Notice.

If you do not agree with this Privacy Notice, please do not use our services.

For questions or concerns about this Privacy Notice, contact us:

Telephone: 07887 871555
Email: info@poopickers.co.uk
Website: www.poopickers.co.uk

SUMMARY OF KEY POINTS

What personal information do we process?

We may process personal information depending on how you interact with Poo Pickers, the services you request and the information you provide to us.

This may include your name, telephone number, email address, service address, payment information, booking details and information required to access and safely provide services at your property.

Do we process sensitive personal information?

We do not normally request or intentionally process special-category personal information, such as information about racial or ethnic origin, religious beliefs, political opinions, sexual orientation or medical conditions.

However, you may voluntarily provide relevant health, mobility or accessibility information where it is necessary for us to provide a suitable and safe service. We will only use this information for the relevant purpose.

Do we collect information from third parties?

We may receive limited personal information from third parties where necessary, including:

  • Payment providers.
  • Website and booking-system providers.
  • Advertising or social-media platforms.
  • Someone making a booking on your behalf.
  • A person referring you to our services.
  • Publicly available sources where lawful and appropriate.

How do we process your information?

We process personal information to:

  • Provide and manage our services.
  • Communicate with customers.
  • Arrange appointments and service visits.
  • Take and manage payments.
  • Respond to questions or complaints.
  • Protect our business and customers.
  • Improve our services.
  • Send marketing communications where permitted.
  • Comply with legal, tax, accounting and regulatory obligations.

We only process personal information where we have a valid legal reason to do so.

Do we share personal information?

We may share limited personal information with trusted service providers where necessary to operate our business.

This may include website providers, booking platforms, payment processors, accountants, insurers, IT providers, communication providers and professional advisers.

We do not sell your personal information.

How do we keep your information safe?

We use reasonable technical and organisational measures to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

What are your rights?

Depending on the circumstances, UK data-protection law may give you rights relating to access, correction, deletion, restriction, portability and objection.

How can you exercise your rights?

You can contact us using the details provided in this Privacy Notice.

We will consider and respond to valid requests in accordance with applicable data-protection law.

TABLE OF CONTENTS

  1. What information do we collect?
  2. How do we use your information?
  3. What lawful bases do we rely on?
  4. When and with whom do we share your information?
  5. Payments
  6. Cookies and tracking technologies
  7. Marketing communications
  8. How long do we retain your information?
  9. How do we keep your information safe?
  10. Do we collect information from children?
  11. What are your privacy rights?
  12. Do-Not-Track browser features
  13. How the Poo Pickers service works
  14. Photographs, property information and service records
  15. Changes to this Privacy Notice
  16. How to contact us
  17. How to make a complaint
  18. How to access, correct or delete your information

1. WHAT INFORMATION DO WE COLLECT?

Personal information you provide to us

In summary: We collect personal information that you voluntarily provide.

We may collect personal information when you:

  • Ask for information or a quotation.
  • Make a booking.
  • Register for a regular service.
  • Complete a website form.
  • Contact us by telephone, text, WhatsApp, email or social media.
  • Make a payment.
  • Leave feedback or a review.
  • Enter a promotion.
  • Request customer support.
  • Apply to work with us.

The personal information we collect may include:

  • Full name.
  • Telephone number.
  • Email address.
  • Home, billing or service address.
  • Preferred contact method.
  • Booking and appointment information.
  • Details of the services you require.
  • Payment and transaction information.
  • Billing history.
  • Messages and correspondence.
  • Customer-service records.
  • Feedback and reviews.
  • Marketing preferences.
  • Information about your property that is necessary to provide the service.
  • Information about your dog or other pets.
  • Access instructions, including gate locations and agreed access arrangements.
  • Information about hazards or safety concerns at the property.
  • Details about other people who may be present at the property.
  • Vehicle or parking instructions where relevant.
  • Photographs or service records where reasonably necessary.

You must ensure that the information you provide is accurate, complete and up to date.

Please tell us if your personal information changes.

Property-access information

To provide our services, we may need information about how to access your garden or property.

This may include:

  • Gate locations.
  • Parking instructions.
  • Access times.
  • Details of dogs or other animals at the property.
  • Whether anyone is expected to be at home.
  • Temporary access codes.
  • Locations of household waste bins.
  • Known hazards, unsafe surfaces or restricted areas.

Please do not send permanent security codes, alarm codes or unnecessary security information.

Where an access code is required, it should be limited to the minimum information necessary for us to complete the agreed service.

Payment information

When you make a payment, certain payment information may be processed by our payment provider.

We may receive information such as:

  • Your name.
  • Billing address.
  • Payment status.
  • Transaction date.
  • Amount paid.
  • Limited payment-card details, such as the last four digits.
  • Information about failed or refunded payments.

We do not ordinarily receive or store your complete card number or card security code where payments are handled by an external payment provider.

Information collected automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • Internet Protocol address.
  • Browser type.
  • Device type.
  • Operating system.
  • Language settings.
  • Referring website.
  • Pages visited.
  • Date and time of visits.
  • Website interactions.
  • General location based on your IP address.
  • Error, diagnostic and performance information.

This information is mainly used to operate, secure and improve our website and services.

Cookies and similar technologies

We may use cookies and similar technologies to remember preferences, understand website usage and support website functionality.

Further information should be provided in our Cookie Notice where applicable.

2. HOW DO WE USE YOUR INFORMATION?

In summary: We use personal information to provide, manage and improve our services, communicate with customers, protect our business and comply with legal requirements.

We may use your personal information for the following purposes.

Providing our services

We use your information to:

  • Provide quotations.
  • Confirm whether your property is within our service area.
  • Arrange initial clean-ups.
  • Schedule regular visits.
  • Arrange dog walks or other agreed pet-care services.
  • Provide reminders and service notifications.
  • Identify the correct property.
  • Access the agreed service area.
  • Complete the requested service.
  • Record that a service visit has been completed.
  • Manage changes, cancellations or missed visits.
  • Deal with weather-related or access-related disruption.

Customer communication

We may contact you to:

  • Respond to questions.
  • Confirm bookings.
  • Send appointment reminders.
  • Tell you when a team member is on the way.
  • Explain delays or changes.
  • Request access information.
  • Discuss the condition of the service area.
  • Notify you about anything unusual noticed during a visit.
  • Respond to complaints.
  • Request feedback.

We may communicate by telephone, text message, WhatsApp, email, website notification or social media, depending on the contact details and preferences you provide.

Managing payments

We use personal information to:

  • Take payments.
  • Manage subscriptions or recurring payment arrangements.
  • Issue invoices and receipts.
  • Process additional charges that have been agreed or are permitted under our service terms.
  • Manage refunds.
  • Deal with overdue or failed payments.
  • Maintain accounting and tax records.
  • Prevent payment fraud.

Service administration

We may use information to:

  • Maintain customer accounts and service records.
  • Plan service routes.
  • Allocate staff or contractors.
  • Record time spent at a property.
  • Confirm the completion of work.
  • Monitor service quality.
  • Manage health and safety.
  • Handle insurance matters.
  • Resolve disputes.

Improving our business

We may analyse information to:

  • Understand how customers use our services.
  • Improve our website and booking process.
  • Develop new services.
  • Improve customer communications.
  • Measure customer satisfaction.
  • Review advertising performance.
  • Improve route planning and operational efficiency.
  • Identify common customer questions or problems.

Marketing

Where permitted, we may use your contact information to tell you about:

  • New Poo Pickers services.
  • Special offers.
  • Seasonal services.
  • Changes to service areas.
  • Referral promotions.
  • Relevant competitions or events.

You can opt out of marketing at any time.

Service-related messages, such as appointment reminders, payment notices and important changes to your booking, are not marketing communications.

Legal and security purposes

We may use personal information to:

  • Comply with legal obligations.
  • Respond to lawful requests from public authorities.
  • Prevent fraud or misuse.
  • Protect customers, staff, contractors and members of the public.
  • Establish, exercise or defend legal claims.
  • Enforce our service terms.
  • Investigate complaints or incidents.
  • Support insurance claims.

3. WHAT LAWFUL BASES DO WE RELY ON?

In summary: We only process personal information when we have a valid lawful basis.

The lawful bases we may rely on include:

Contract

We may process personal information where it is necessary to:

  • Provide a quotation.
  • Take steps at your request before entering into a contract.
  • Set up your service.
  • Provide the agreed service.
  • Process payments.
  • Manage your booking or subscription.
  • Communicate about the service.
  • Enforce our service terms.

Legitimate interests

We may process information where it is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights.

Our legitimate interests may include:

  • Operating and improving our business.
  • Providing effective customer service.
  • Planning routes and appointments.
  • Protecting our property, staff and customers.
  • Preventing fraud.
  • Maintaining appropriate business records.
  • Handling complaints and disputes.
  • Promoting similar services to existing customers where permitted.
  • Understanding how our services and website are used.

Consent

We may rely on your consent for certain activities, including some forms of direct marketing or optional cookies.

You can withdraw consent at any time.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

Legal obligation

We may process personal information where necessary to:

  • Meet tax and accounting requirements.
  • Comply with data-protection law.
  • Meet employment obligations.
  • Respond to court orders.
  • Cooperate with regulators or law-enforcement authorities.
  • Meet health-and-safety obligations.
  • Keep legally required records.

Vital interests

In rare circumstances, we may process information where necessary to protect someone’s life or physical safety.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

In summary: We may share limited personal information where it is necessary to operate our business or provide our services.

We may share information with:

Staff and contractors

Relevant information may be shared with staff members or contractors who need it to:

  • Attend your property.
  • Identify the correct service address.
  • Follow access instructions.
  • Provide the agreed service.
  • Communicate with you.
  • Record the completion of work.

They should only receive the information reasonably necessary to perform their role.

Payment providers

Payment information may be shared with payment processors, banks and payment-platform providers to:

  • Process card or bank payments.
  • Manage recurring payments.
  • Issue refunds.
  • Prevent fraud.
  • Resolve payment disputes.

Website, booking and communication providers

Information may be processed by providers that support:

  • Website hosting.
  • Online forms.
  • Appointment booking.
  • Customer-management systems.
  • Email delivery.
  • Text-message reminders.
  • Telephone services.
  • Cloud storage.
  • Data backup.
  • IT security.
  • Website analytics.

Professional advisers

We may share information with:

  • Accountants.
  • Bookkeepers.
  • Solicitors.
  • Insurers.
  • Insurance brokers.
  • Business consultants.
  • Debt-recovery providers.

We will only share information that is reasonably necessary for the relevant purpose.

Public authorities

We may disclose information where required by law or where reasonably necessary to:

  • Comply with a court order.
  • Respond to law enforcement.
  • Meet tax or regulatory obligations.
  • Protect someone from serious harm.
  • Establish or defend a legal claim.

Business transfers

If Clayton Hall Ltd sells, reorganises, transfers or merges all or part of its business, personal information may be disclosed to advisers, potential purchasers or successor organisations.

Any recipient would be expected to use the information consistently with applicable data-protection law.

Social media and advertising providers

Where we use social-media advertising or website analytics, limited information may be processed by the relevant platform in accordance with its own privacy terms and our cookie settings.

We do not sell your personal information.

5. PAYMENTS

Payments may be processed through an external payment provider.

The payment provider may collect and process information including:

  • Name.
  • Billing address.
  • Email address.
  • Telephone number.
  • Payment-card or bank information.
  • Transaction details.
  • Device and fraud-prevention information.

The payment provider will process certain information as an independent data controller under its own privacy policy.

Poo Pickers may retain invoices, payment confirmations, transaction references and limited card information where required for customer support, accounting or legal purposes.

Where a card is stored for recurring or additional authorised charges, the complete card details will ordinarily be held securely by the payment provider rather than by Poo Pickers.

6. COOKIES AND TRACKING TECHNOLOGIES

We may use cookies, pixels and similar technologies when you visit our website.

Cookies may be used to:

  • Make the website function correctly.
  • Remember preferences.
  • Maintain website security.
  • Understand website performance.
  • Analyse visitor behaviour.
  • Measure advertising effectiveness.
  • Improve our services.
  • Display relevant advertising where consent has been provided.

Some cookies may be essential for the website to function.

Optional analytics or advertising cookies should only be used in accordance with applicable consent requirements.

You can manage cookies through the cookie controls on our website or through your browser settings.

Rejecting certain cookies may affect website functionality.

Further information should be available in our separate Cookie Notice at:

[INSERT COOKIE-POLICY WEB ADDRESS]

7. MARKETING COMMUNICATIONS

We may send marketing communications where:

  • You have consented.
  • The communication is otherwise permitted by law.
  • You are an existing customer and the marketing relates to similar services, subject to your right to opt out.

You can stop receiving marketing communications at any time by:

  • Clicking the unsubscribe link in an email.
  • Replying “STOP” to a marketing text message where that facility is available.
  • Contacting us on 07887 871555.
  • Emailing us at info@poopickers.co.uk.

Opting out of marketing will not stop essential service communications.

We may still contact you about:

  • Existing bookings.
  • Appointment reminders.
  • Service changes.
  • Payments.
  • Safety matters.
  • Complaints.
  • Changes to our legal terms.

8. HOW LONG DO WE RETAIN YOUR INFORMATION?

In summary: We retain personal information only for as long as reasonably necessary.

The length of time we keep information depends on:

  • Why it was collected.
  • Whether you remain a customer.
  • Legal, tax and accounting requirements.
  • Whether the information is required for a complaint, dispute or legal claim.
  • Insurance requirements.
  • Whether you have asked us to delete it.
  • Whether we have a legitimate reason to retain it.

We may retain:

  • Customer and service records while you receive our services.
  • Booking and communication records for a reasonable period after the service ends.
  • Financial and transaction records for the legally required accounting and tax period.
  • Complaint and incident records for as long as necessary to resolve the matter and manage potential claims.
  • Marketing information until you unsubscribe, object or we determine that it is no longer appropriate to retain it.
  • Website logs for a limited period required for security and analysis.

When information is no longer needed, we will delete it, anonymise it or securely restrict its use.

Information stored in secure backups may remain temporarily until the relevant backup is overwritten or securely deleted.

9. HOW DO WE KEEP YOUR INFORMATION SAFE?

In summary: We use reasonable organisational and technical measures to protect personal information.

Measures may include:

  • Password-protected systems.
  • Access controls.
  • Secure payment providers.
  • Device security.
  • Staff and contractor confidentiality requirements.
  • Secure data backups.
  • Software updates.
  • Limited access to customer information.
  • Secure deletion procedures.
  • Appropriate incident-response processes.

Only people who reasonably need personal information to perform their role should have access to it.

Despite these measures, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending unnecessary sensitive information by email, text message or social media.

If we become aware of a personal-data breach, we will assess it and take appropriate action in accordance with applicable law.

10. DO WE COLLECT INFORMATION FROM CHILDREN?

Our services are intended for adults.

We do not knowingly collect personal information directly from, or market our services to, children under 18.

A booking should be made by someone aged 18 or over.

If we discover that we have unintentionally collected a child’s personal information without appropriate permission, we will take reasonable steps to delete it.

To report a concern, contact:

Telephone: 07887 871555
Email: info@poopickers.co.uk

11. WHAT ARE YOUR PRIVACY RIGHTS?

Under UK data-protection law, you may have the following rights, depending on the circumstances and the lawful basis being used.

Right to be informed

You have the right to be told how your personal information is collected and used.

This Privacy Notice is intended to provide that information.

Right of access

You may ask for confirmation that we process your personal information and request a copy of that information.

This is commonly known as a subject access request.

Right to rectification

You may ask us to correct inaccurate personal information or complete information that is incomplete.

Right to erasure

You may ask us to delete your personal information in certain circumstances.

This right does not always apply, particularly where we must retain information to meet legal obligations or establish or defend legal claims.

Right to restrict processing

You may ask us to limit how we use your personal information in certain circumstances.

Right to data portability

In certain circumstances, you may ask us to provide personal information you supplied in a structured, commonly used and machine-readable format.

Right to object

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to personal information being used for direct marketing.

Rights relating to automated decision-making

You may have rights where a decision producing legal or similarly significant effects is made solely by automated means.

Poo Pickers does not normally make decisions about customers solely through automated processing where those decisions have legal or similarly significant effects.

Withdrawing consent

Where we rely on consent, you may withdraw it at any time.

Withdrawal will not affect the lawfulness of processing carried out before consent was withdrawn.

Identity verification

Before responding to a request, we may ask for information reasonably necessary to verify your identity.

This protects your personal information from being disclosed to someone else.

Response times

We aim to respond to valid data-protection requests within the timeframe required by applicable law.

Complex or repeated requests may take longer where the law permits.

Fees

We will not normally charge a fee for handling a data-protection request.

A reasonable fee may be charged, or a request may be refused, where permitted by law—for example, if a request is manifestly unfounded or excessive.

12. DO-NOT-TRACK BROWSER FEATURES

Some browsers and devices include a “Do Not Track” setting.

There is currently no universally accepted standard governing how all websites must respond to these signals.

We do not currently respond automatically to every Do-Not-Track browser signal.

You can manage cookies and tracking choices using our website’s cookie controls and your browser settings.

If a legally recognised standard is introduced that applies to us, we will update our practices and this Privacy Notice where necessary.

13. HOW THE POO PICKERS SERVICE WORKS

Poo Pickers provides professional dog waste removal and related pet-care services.

For dog waste removal services, a member of our team will attend the agreed address and remove dog waste from the accessible garden or outdoor area covered by your booking.

Unless an alternative arrangement has been agreed, collected waste will normally be securely bagged and placed in the customer’s household waste bin.

Customers are responsible for ensuring that:

  • We have safe and reasonable access to the service area.
  • Gates are unlocked where required.
  • Access instructions are accurate.
  • Dogs and other animals are safely managed.
  • The garden is reasonably accessible.
  • Hazards are disclosed before the visit.
  • The household waste bin is available where use of the bin forms part of the service.
  • Contact and payment information is kept up to date.

For initial clean-ups, we may record the time spent at the property to calculate any applicable time-based charges.

We may use GPS-supported or time-recording systems to:

  • Confirm arrival and departure times.
  • Record time spent providing the service.
  • Support route planning.
  • Resolve questions about a visit.
  • Calculate time-based charges.

We will only use this information for legitimate operational, customer-service, safety and billing purposes.

If requested and available, waste-removal arrangements that differ from the standard service may involve an additional charge and must be agreed in advance.

We may notify you if we observe something unusual while providing the service, including:

  • An access problem.
  • A damaged gate or fence.
  • A potential garden hazard.
  • An unusual amount or appearance of dog waste.
  • A concern involving your dog or another animal.

Any observation we make is informal and is not veterinary advice.

Customers should contact a qualified veterinary professional if they have concerns about their pet’s health.

14. PHOTOGRAPHS, PROPERTY INFORMATION AND SERVICE RECORDS

We may take limited photographs of a service area where reasonably necessary to:

  • Confirm the condition of the area before or after a service.
  • Record that work has been completed.
  • Document an access issue.
  • Record a safety hazard.
  • Respond to a complaint or dispute.
  • Support an insurance matter.

We will try to avoid capturing people, neighbouring properties, vehicle-registration details or other unnecessary personal information.

Photographs will not ordinarily be used for marketing without permission.

Where we ask to use a customer review, photograph, video or property image for advertising or social media, we will seek appropriate permission where required.

You may withdraw permission for future marketing use by contacting us, although this will not necessarily require us to recall or remove material that has already been lawfully printed, distributed or otherwise published where removal is not reasonably possible.

Service records may include:

  • Date of attendance.
  • Arrival and departure time.
  • Staff member or contractor attending.
  • Service completed.
  • Access issues.
  • Additional time required.
  • Payment status.
  • Customer communications.
  • Relevant safety or incident notes.

15. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect:

  • Changes to our services.
  • Changes to our technology or suppliers.
  • Changes to our business operations.
  • Changes to legal or regulatory requirements.
  • Improvements to how we explain our data practices.

The latest version will display an updated revision date at the top.

Where changes are significant, we may provide an additional notice by email, text message, website notification or another appropriate method.

You should review this Privacy Notice periodically.

16. HOW TO CONTACT US

Clayton Hall Ltd trading as Poo Pickers is the data controller responsible for the personal information described in this Privacy Notice.

For questions, comments or requests concerning your personal information, contact:

Clayton Hall Ltd t/a Poo Pickers

Telephone: 07887 871555
Email: info@poopickers.co.uk
Website: www.poopickers.co.uk

Business or registered address:

CLAYTON HALL LTD, 5 Hensall Close, Melksham, Wiltshire, SN12 6JZ

Please do not send sensitive personal information through social media.

17. HOW TO MAKE A COMPLAINT

Please contact us first if you have concerns about how we have handled your personal information.

We will investigate your concerns and try to resolve the matter.

You also have the right to complain to the UK’s data-protection regulator, the Information Commissioner’s Office.

Further information about making a complaint can be obtained directly from the Information Commissioner’s Office.

Making a complaint to us does not affect your right to contact the Information Commissioner’s Office.

18. HOW TO ACCESS, CORRECT OR DELETE YOUR INFORMATION

To request access to your personal information, correct inaccurate information, ask for information to be deleted, restrict its use, object to processing or exercise another applicable right, contact:

Clayton Hall Ltd t/a Poo Pickers

Telephone: 07887 871555
Email: info@poopickers.co.uk
Address: CLAYTON HALL LTD, 5 Hensall Close, Melksham, Wiltshire, SN12 6JZ

Please explain:

  • Your full name.
  • Your contact details.
  • Your service address, where relevant.
  • The information or service your request relates to.
  • The right you wish to exercise.

We may request reasonable proof of identity before acting on your request.

We will only request the information necessary to confirm your identity and protect your personal data.

Some rights are subject to legal limitations and exceptions.

Where we cannot fully comply with a request, we will explain the reason where the law allows us to do so.