COOKIE POLICY

Last updated: 16 July 2026

This Cookie Policy explains how Clayton Hall Ltd trading as Poo Pickers (“Poo Pickers”, “we”, “us” or “our”) uses cookies and similar technologies when you visit:

www.poopickers.co.uk

This policy should be read alongside our Privacy Policy, which explains more generally how we collect, use and protect your personal information.

1. WHO WE ARE

The website www.poopickers.co.uk is operated by:

Clayton Hall Ltd t/a Poo Pickers
5 Hensall Close
Melksham
Wiltshire
SN12 6JZ

Telephone: 07887 871555
Email: info@poopickers.co.uk
Website: www.poopickers.co.uk

For data-protection purposes, Clayton Hall Ltd is generally the data controller responsible for personal information collected through this website.

2. WHAT ARE COOKIES?

Cookies are small text files that are placed on your computer, mobile telephone, tablet or other device when you visit a website.

Cookies can help a website:

Work correctly and securely.
Remember your preferences.
Recognise your device.
Understand how visitors use the website.
Improve website performance.
Measure the effectiveness of advertising.
Display content or advertising that may be relevant to visitors.

Cookies may collect information such as:

Your Internet Protocol address.
Browser type.
Device type.
Operating system.
Pages visited.
Time and date of visits.
Referring website.
Website interactions.
General location information.
Cookie preferences.

Cookies do not always identify you directly, but some cookie information may be linked to personal information or used to recognise a particular device or browser.

3. SIMILAR TECHNOLOGIES

This policy also applies to technologies that work in a similar way to cookies, including:

Pixels.
Tags.
Web beacons.
Tracking links.
Local storage.
Software development kits.
Device identifiers.
Embedded content and scripts.

In this policy, references to “cookies” include these similar technologies where appropriate.

4. HOW WE USE COOKIES

Poo Pickers may use cookies to:

Keep the website secure.
Make website forms and booking features work.
Remember your cookie choices.
Improve website speed and performance.
Understand how people find and use our website.
Identify technical problems.
Measure visits and website activity.
Improve our services and website content.
Measure advertising performance.
Support social-media or advertising features where you have consented.

The cookies used on our website may change when we update the website or introduce new services.

5. TYPES OF COOKIES WE MAY USE

Strictly Necessary Cookies

Strictly necessary cookies are required for the website or a service requested by you to function properly.

They may be used for purposes such as:

Website security.
Fraud prevention.
Remembering your cookie-consent choices.
Keeping forms or booking systems working.
Maintaining a secure website session.
Balancing website traffic.
Processing information that you submit through the website.
Completing a payment or booking requested by you.

Because these cookies are necessary to provide the website or requested service, they may be placed without your consent.

You can block them through your browser, but parts of the website may then stop working correctly.

Functional Cookies

Functional cookies allow the website to remember choices you make and provide improved features.

They may remember:

Your preferred settings.
Information entered into a form.
Your location or service area.
Display preferences.
Previous interactions with the website.

Functional cookies that are not strictly necessary will only be used after you have consented to them.

Analytics and Performance Cookies

Analytics cookies help us understand how visitors use the website.

They may provide information about:

The number of website visitors.
The pages people visit.
How long visitors remain on a page.
How visitors arrived at the website.
Which buttons or links are used.
Whether visitors experience technical errors.
The type of device or browser being used.

We may use this information to improve the website and understand which services or content are most useful to visitors.

Analytics cookies will not be placed until you have given consent, unless a specific legal exception applies.

Advertising and Marketing Cookies

Advertising cookies may be used to:

Measure advertising campaigns.
Understand whether an advert resulted in a website visit or enquiry.
Limit how often an advert is displayed.
Build an audience for future advertising.
Display more relevant advertising.
Track interactions across websites or social-media platforms.

These cookies may be placed by Poo Pickers or by advertising and social-media providers.

Advertising and marketing cookies will only be placed after you have given consent.

Social-Media Cookies

Our website may contain content, buttons or links provided by social-media platforms.

These features may allow a social-media provider to:

Recognise your browser or device.
Record that you visited our website.
Connect your visit to a social-media account.
Measure your interaction with content.
Provide advertising or personalised content.

Social-media cookies will only be placed after you have given consent, unless they are strictly necessary for a feature you have specifically requested.

6. FIRST-PARTY AND THIRD-PARTY COOKIES

First-Party Cookies

First-party cookies are placed directly by www.poopickers.co.uk.

They may be used to:

Operate the website.
Remember your preferences.
Maintain security.
Remember your cookie choices.
Support forms, enquiries or bookings.

Third-Party Cookies

Third-party cookies are placed by another organisation whose services are used on our website.

Depending on the services installed on our website, these organisations may include providers of:

Website analytics.
Online payments.
Booking systems.
Maps.
Videos.
Website hosting.
Social-media content.
Advertising.
Customer reviews.
Live chat or messaging.
Spam and fraud protection.

Third-party providers may process information according to their own privacy and cookie policies.

We do not control how third parties use information collected independently through their cookies.

7. COOKIES USED ON OUR WEBSITE

The exact cookies used on www.poopickers.co.uk will depend on the website features and third-party services currently installed.

The following table should be updated whenever cookies or website providers are added, removed or changed.

Cookie or provider	Type	Purpose	Duration
Cookie-consent setting	Strictly necessary	Records whether you accepted, rejected or customised cookies	Up to 12 months
Website security cookies	Strictly necessary	Helps keep the website secure and protects against misuse	Session or provider-defined
Form or booking cookies	Strictly necessary or functional	Helps website forms, enquiries or booking features work correctly	Session or provider-defined
Website analytics	Analytics	Helps us understand website visits, performance and usage	Provider-defined
Advertising measurement	Advertising	Measures advertising performance and website enquiries	Provider-defined
Social-media cookies	Social media/advertising	Supports embedded content, sharing and advertising measurement	Provider-defined
Payment-provider cookies	Strictly necessary or functional	Supports secure payment processing where online payments are offered	Provider-defined

Before publishing this policy, Poo Pickers should complete a cookie scan and replace or expand this table with the actual cookie names, providers, purposes and expiry periods used on the website.

8. COOKIE CONSENT

When you first visit our website, you may be shown a cookie banner or preference centre.

This will allow you to:

Accept all optional cookies.
Reject all optional cookies.
Choose which categories of optional cookies you wish to allow.
Continue using cookies that are strictly necessary for the website to operate.

We will not intentionally place analytics, advertising, social-media or other optional cookies before you have given appropriate consent.

Your choice must be freely given, specific and informed.

Closing or ignoring the cookie banner will not be treated as consent to optional cookies.

9. CHANGING OR WITHDRAWING YOUR CONSENT

You can change or withdraw your cookie consent at any time.

You may do this by:

Selecting the “Cookie Settings” or similar link on our website.
Reopening the cookie preference centre.
Deleting cookies through your browser.
Changing your browser settings.
Contacting Poo Pickers using the details at the end of this policy.

Withdrawing consent will not affect the lawfulness of cookies used before your consent was withdrawn.

After withdrawing consent, some previously placed cookies may remain on your device until you delete them or they expire, but they should not be used for new non-essential tracking by our website.

10. MANAGING COOKIES THROUGH YOUR BROWSER

Most internet browsers allow you to:

View stored cookies.
Delete individual cookies.
Delete all cookies.
Block cookies from particular websites.
Block third-party cookies.
Block all cookies.
Receive a warning before a cookie is placed.
Use private or incognito browsing.

The exact controls depend on your browser and device.

Please consult your browser’s help or settings pages for instructions.

Blocking all cookies may affect the operation of www.poopickers.co.uk. For example, website forms, bookings, payments or saved preferences may not work correctly.

11. ANALYTICS SERVICES

We may use an analytics provider to understand how visitors use our website.

Analytics information may include:

Pages viewed.
Approximate location.
Browser and device details.
Time spent on the website.
Links selected.
Referring websites.
Website errors.
Enquiry or booking activity.

Where analytics cookies are not strictly necessary, they will only be used after you have provided consent.

Where possible, we may configure analytics services to reduce the amount of personal information collected, such as by limiting data retention or using available privacy controls.

12. ADVERTISING AND SOCIAL MEDIA

We may advertise Poo Pickers through search engines or social-media platforms.

If advertising or social-media cookies are enabled, the relevant provider may receive information about your:

Visit to our website.
Browser or device.
Interaction with an advertisement.
Pages viewed.
Enquiry or booking activity.
Approximate location.
Social-media account, where you are logged in.

These providers may use information for their own purposes, subject to their privacy policies and your account settings.

We will seek consent before using non-essential cookies for advertising, remarketing or social-media tracking.

13. EMBEDDED CONTENT

Our website may include embedded content such as:

Maps.
Videos.
Social-media posts.
Customer-review widgets.
Booking calendars.
Payment forms.

Embedded content may behave as though you visited the third party’s own website.

The third party may place cookies, collect device information or record your interaction with the embedded content.

Where those cookies are not strictly necessary, the content may be blocked until you provide consent.

14. COOKIE RETENTION

Different cookies remain on your device for different periods.

Session Cookies

Session cookies normally expire when you close your browser.

Persistent Cookies

Persistent cookies remain on your device until:

They reach their expiry date.
You delete them.
You withdraw your consent and they are removed through our cookie controls, where technically possible.

We will not retain cookie information for longer than reasonably necessary for the purpose for which it was collected.

The specific duration of each cookie should be included in the cookie table or preference centre on our website.

15. PERSONAL INFORMATION COLLECTED THROUGH COOKIES

Some cookies may involve the processing of personal information.

Where this happens, we will process the information in accordance with:

Our Privacy Policy.
The UK General Data Protection Regulation.
The Data Protection Act 2018.
The Privacy and Electronic Communications Regulations.
Other applicable UK data-protection and privacy laws.

Depending on the cookie and its purpose, our lawful basis for processing associated personal information may include:

Consent.
Our legitimate interests.
The performance of a contract.
Compliance with a legal obligation.

Where cookie consent is required, we will not rely on legitimate interests as a substitute for obtaining that consent.

16. INTERNATIONAL DATA TRANSFERS

Some third-party website, analytics, payment, advertising or social-media providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are used where required.

Further information about international transfers may be available in our Privacy Policy or from the relevant third-party provider.

17. UPDATES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect:

Changes to our website.
New or removed cookies.
Changes to third-party providers.
Changes to our services.
Changes to legal or regulatory requirements.
Improvements to our privacy information.

The latest version will be published on www.poopickers.co.uk and will show the date on which it was last updated.

We recommend checking this policy periodically.

18. CONTACTING US

For questions about this Cookie Policy or how cookies are used on our website, please contact:

Clayton Hall Ltd t/a Poo Pickers
5 Hensall Close
Melksham
Wiltshire
SN12 6JZ

Telephone: 07887 871555
Email: info@poopickers.co.uk
Website: www.poopickers.co.uk

19. MAKING A COMPLAINT

Please contact us first if you have concerns about our use of cookies or personal information.

You also have the right to raise a concern with the Information Commissioner’s Office, the UK regulator responsible for data protection and electronic communications.

Contacting Poo Pickers first does not affect your right to complain to the Information Commissioner’s Office.